Shipping Policy
SHAHNOOR SABIR KHAN is committed to delivering your orders in a timely and reliable manner. This Shipping Policy outlines how and when your products will be shipped after an order is placed on our website.
Order Processing
• All orders are processed after successful payment confirmation.
• Orders are usually processed within 1–3 business days, unless otherwise specified on the product page.
• Orders placed on weekends or public holidays will be processed on the next working day.
Shipping Timeline
• Delivery timelines may vary depending on the delivery location, product availability, and courier partner.
• Estimated delivery time is generally 4–16 business days from the date of dispatch.
• While we aim to meet delivery timelines, delays may occur due to factors beyond our control such as courier delays, weather conditions, or unforeseen circumstances.
Shipping Charges
• Shipping charges, if applicable, will be clearly mentioned at checkout before you complete your purchase.
• Any additional charges such as taxes, duties, or customs fees (if applicable) shall be borne by the customer.
Shipping Locations
• We currently ship across India and selected international locations, subject to courier service availability.
• In rare cases where delivery is not possible to a specific location, our team will contact you to resolve the issue or initiate a refund as per our Refund Policy.
Order Tracking
• Once your order is shipped, tracking details (if available) will be shared via email or SMS.
• Customers are advised to track their shipment regularly to stay updated on delivery status.
Delayed or Lost Shipments
• If your order is delayed beyond the expected delivery timeframe, please contact our Customer Support team.
• In the rare event of a lost shipment, we will coordinate with the courier partner and take appropriate action, which may include a replacement or refund as per our policies.
Damaged Packages
• If the package appears damaged at the time of delivery, please do not accept it and inform the delivery personnel immediately.
• If you receive a damaged product, report it to our Customer Service team within 7 days of delivery, along with images for verification.
Address Accuracy
• Customers are responsible for providing accurate and complete shipping information at the time of placing the order.
• We are not liable for delays or non-delivery due to incorrect or incomplete address details provided by the customer.
Contact Us
For any questions or concerns regarding shipping, please contact us using the details provided on our Contact Us page. Our team will be happy to assist you.